As we continue to broaden Pepper’s functionalities and make Pepper more accessible, a common request from our power users is “How can we tailor Pepper more to suit our growing needs.” We spoke with these users to explore more specifically what they wanted and here are some of their thoughts:
- Business Keeps Evolving, We Need to Design Our Own Processes
Evolution has become a common theme among our clients as they navigate the post COVID environment. More of the informal water-cooler conversations and requests that were managed within the office, need to be captured more formally. Everything seems to be changing as users work remotely but still need to operate effectively in teams.
For example, the deal sourcing process for one of our clients completely changed because of COVID, regarding how opportunities were received, processed, and acted upon. In response, this client leveraged Pepper’s flexibility to create a new workflow that could handle these new processes. Getting better deal flows from newer partners meant calling on unique capabilities from Pepper to adapt to new working models.
- Our Analysts Need More Control Over Their Tools
Everchanging, the new generation of investment management analysts are far more tech savvy than they had been in the past. They grew up using iPhones, and a host of other technology, and they are keenly aware how tech can give them an advantage. Today’s analysts are ready to talk about the big tech disconnect, at some of the larger banks and asset managers, and that doesn’t bode well for many institutions.
Older generation tech tools, still in place with many analysts, are limited and only meant to capture data, not enhance workflows. For example, these tools may provide standard reports but were never enabled to analyze the data and basic functionality, like taking notes, isn’t even an option. Taking a note relevant to a fund, found in a separate MSWord document, and stored on a shared drive, is the equivalent of post-it note on your refrigerator with all likelihood of it falling to the floor.
- We Don’t Need to Add Another System
Enterprises with multiple disparate and disconnected systems put a drain one sources and productivity. Adding additional systems to manage unique functionalities is clearly counterproductive. Now that analysts are working remotely, from any number of locations, they look for a system that brings their work assets, including their relationships, their files, their notes, and their documents, together in one easy-to-access, update and shareable infrastructure.
Pepper’s response to these evolving enterprise level challenges has been to add the No-Code Embed functionality within the Deal Management module. No-Code Embed provides Pepper users the ability to define new and adhoc workflows as requirements emerge. Users can easily create a new set of highly customized workflows without the need of a developer, while utilizing the enterprise data that Pepper already hosts. The ability for Pepper’s clients to leverage their existing data, within the enterprise platform, to create entirely new work patterns, is an analyst’s dream.
The No-Code Embed has also allowed analysts to collect and house their assets as they work through a complex deal. Every conversation is recorded, every note that the analyst creates is available, every document and email is present within the deal structure. No-Code Embed significantly reduces the time and cost for analysts to manage deals effectively.
From Pepper’s perspective, No-Code Embed will become an integral part ofB2B platforms where users need to gain control of their workflows, reduce system sprawl, and find a central place to-go-to find their work assets.